Terms of service

Who these terms are with

These terms are between you and the operator of CatchON TV, reachable at contact.provideriptv@gmail.com and on WhatsApp at +212 696 845249. Throughout this page, “we” and “us” mean that operator, and “you” means the person ordering or using a subscription.

Eligibility

You must be at least 18 years old and legally able to enter into a contract. You are responsible for making sure that subscribing to and using this kind of service is lawful where you live. Broadcasting and rights law differs sharply between countries, and we cannot advise you on the position in yours.

What you are buying

A prepaid subscription that gives you login details for use in a third-party IPTV player on your own device, for a fixed period and a fixed number of simultaneous connections.

You are not buying, and we are not selling:

• Any hardware. There is no box, and nothing is posted to you.
• An application of ours. You install a player yourself, from your device’s own store.
• Any right in any broadcast, channel, film or series.
• A guarantee that any particular channel will be available, now or for the whole term.

Orders

Sending the order form is a request, not a completed contract. We may decline an order — for example where the details are plainly false, where a form is submitted automatically, or where the account has previously breached these terms. Where we decline, nothing is charged.

Give us details that are accurate and yours. Your login details are sent to the email address on the form, and we cannot recover a subscription sent to an address you mistyped and cannot access.

Payment

No payment is taken on this website. There is no card form anywhere on it, and we will never ask for card details over chat, WhatsApp or email. After you send the order form we reply with the payment options available to you, and the subscription is set up once payment clears.

Prices are published in US dollars on the pricing page, currently from $15 to $270 depending on the term and connection count. The price that applies is the one shown when you order. We may change published prices at any time, and a change never affects a subscription already paid for.

Renewals

Nothing renews automatically. There is no recurring charge, no stored payment method and no cancellation to remember — when the term ends, the line simply stops.

To continue, send the order form again with “Renew My Line” selected and the username of your existing line, which lets us extend the line you already have rather than building a new one. Renewing before the current term expires keeps your setup unchanged.

Acceptable use

You agree not to:

• Resell, sub-licence, rent or otherwise redistribute your subscription or its credentials;
• Share credentials publicly, or post them anywhere others can obtain them;
• Record, restream, rebroadcast or publicly perform anything delivered through the service;
• Use the service for any commercial or public showing — these are household subscriptions;
• Attempt to circumvent connection limits, or probe, scan or attack our infrastructure;
• Use the service for anything unlawful where you are.

Breaching this section may result in the subscription being suspended or terminated without refund.

Connections and account sharing

One connection is one stream playing at a time. You may install a player on as many of your own devices as you like and use them in turn — the limit is on simultaneous playback, not installations. Exceeding your connection count simply stops the extra stream.

A subscription is for your household. Giving credentials to people outside it is a breach of the section above.

Service availability

We work to keep the service running continuously and we do not promise that it will be. Interruptions happen for reasons inside and outside our control: maintenance, network faults, upstream source changes, and decisions by broadcasters we have no part in.

Channel line-ups change. Channels are added, renamed, renumbered and removed, sometimes without notice, and no individual channel is guaranteed for the length of your term. If a specific channel is the reason you are subscribing, ask us before ordering and test it on a free trial.

Your device and connection

Your internet connection, your device and your chosen player are yours to provide and maintain. Streaming quality depends heavily on all three. As a rule of thumb an HD channel wants around 10 Mbps and a 4K feed around 25 Mbps, per connection playing at once.

We will help you configure a player and we cannot fix an unstable connection, an underpowered device or an ISP problem. The free trial exists precisely so you can find out how your own setup behaves before paying.

Content and third-party rights

We do not own, produce, host, record or control any broadcast delivered through the service, and we claim no rights in any channel, film or series. All trademarks, channel names and programme titles belong to their respective owners, and any reference to them is descriptive only.

If you believe material has been made available in breach of your rights, our DMCA policy explains how to tell us.

Support

Support is available through live chat, WhatsApp and email, and covers setting up your player, configuring your line and dealing with problems on our side. It does not extend to repairing your device, reconfiguring your home network or resolving faults with your internet provider.

Refunds

The free trial exists so that you can test the service properly before paying, and we strongly recommend using it — it is the reason we can be straightforward here.

Once a subscription is active, it is prepaid for a fixed term and is generally non-refundable. Where a fault on our side prevents you from using the service for a meaningful period and we cannot resolve it, contact us: we will look at the circumstances and put things right, by extension or refund as appropriate. Refunds are not available where the problem is your connection or device, where you have changed your mind, or where these terms have been breached.

Limitation of liability

The service is provided on an “as is” and “as available” basis. To the fullest extent the law allows, we are not liable for indirect or consequential losses, for lost profit or opportunity, or for missing an event because of an interruption.

Where we are found liable, our total liability is limited to the amount you paid for the subscription in question. Nothing in these terms excludes liability that cannot lawfully be excluded.

Suspension and termination

We may suspend or terminate a subscription without refund where these terms are breached, where credentials are shared or resold, where payment is reversed or disputed after the line is active, or where the service is used unlawfully.

You may stop using the service at any time. Since nothing renews automatically, stopping requires no action — the subscription ends on its own date.

Changes to these terms

These terms may change. The date at the top of this page shows when they last did, and the version published here is the one that applies. Changes are not applied retrospectively to a subscription already paid for.

Contacting us

Email contact.provideriptv@gmail.com, message +212 696 845249 on WhatsApp, or use the contact form. How we handle your data is set out in the privacy policy.